Telemedicine
Speak with a Remedine doctor through an online consultation, whether you are at home, travelling or in transit. Suitable for selected non-emergency concerns, follow-up care and health-screening results reviews, by appointment only.
- Format
- Online video consultation
- Appointments
- Advance booking required
- Consultation fee
- RM60
- Booking
- Via WhatsApp
Available to new and existing patients.
Online consultations
Continuity, without the journey.
Telemedicine provides a convenient way to speak with a Remedine doctor when attending the clinic is difficult, unnecessary or impractical. It may be suitable for both new and existing patients, depending on the medical concern and whether a physical examination is required.
We regularly use telemedicine for follow-up consultations, medication reviews and health-screening results discussions — including for travellers who are overseas or transiting through another destination.
Suitable uses
What an online consultation can cover.
- Follow-up after clinic, home or online care
- Health-screening and blood-test results reviews
- Stable chronic-condition follow-up
- Medication review and appropriate prescription renewal
- Medically supervised weight-management follow-up
- Selected new non-emergency concerns
- Authorised family and carer discussions
Safety boundary
Suitability is assessed individually. The doctor may recommend a clinic appointment, home visit, laboratory test or hospital assessment if examination or investigation is required. Telemedicine is not an emergency service.
Results review
Completed your screening but already travelling?
A telemedicine appointment can be arranged to discuss significant findings, understand what they mean and plan appropriate follow-up. This is particularly useful for travellers who completed their screening before departure and are now overseas or in transit.
How it works
Four steps to an online consultation.
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Message us
WhatsApp your name, current location, reason for consultation and preferred time.
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We confirm
The team confirms suitability, the RM60 fee and the joining details.
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Speak with the doctor
The doctor confirms identity, reviews the concern and explains relevant limits of online care.
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Care and next steps
Advice, prescriptions, investigation requests or follow-up are provided where clinically appropriate; in-person assessment may still be required.
Prescriptions
Prescriptions and medication.
Where clinically appropriate, the doctor may issue a prescription. Medication delivery may be arranged through a pharmacy near the patient’s current location, subject to availability and delivery coverage. Medication and delivery charges are separate from the RM60 consultation fee. Not every consultation will result in a prescription.
Common questions
Before you book an online consultation.
- Is telemedicine available for new patients?
- Yes. Both new and existing patients may request an online consultation; suitability depends on the concern.
- Do I need to be in Malaysia?
- No. Patients may request consultation while travelling or overseas. What can be provided may depend on location and medical need.
- Can I review health-screening results online?
- Yes. This is a regular use of the service, including for travellers in transit.
- Is telemedicine available without an appointment?
- No. Telemedicine is by appointment only.
- Can medication be delivered?
- Delivery may be arranged through a nearby pharmacy, subject to availability and coverage. Charges are separate.
- Can I receive a medical certificate?
- A medical certificate may be issued only when clinically appropriate following assessment; it is not guaranteed.
Speak with a doctor, wherever you are.
Tell us briefly what you need help with and where you are currently located. We’ll confirm whether an online consultation is suitable and arrange an appointment.